Cookie Policy

Cookies

DLP puts small files (known as ‘cookies’) on your computer to collect information about how you use the website.

DLP does not collect any personally identifiable information about you.

Cookies are used to:

  • measure how you use the website so it can be updated and improved based on your needs
  • remember the notifications you’ve seen so that we don’t show them to you again

DLP website cookies aren’t used to identify you personally.

You’ll normally see a message on the site before we store a cookie on your computer.

Find out more about how to manage cookies.

How cookies are used

Measuring website usage using Google Analytics

We use Google Analytics to collect information about how you use the DLP website. We do this to ensure the site is meeting the needs of its users and help us make improvements.

Google Analytics stores information about:

  • the pages you visit at DLP.ORG.UK
  • how long you spend on each DLP.ORG.UK page
  • how you got to the site
  • what you click while you’re visiting the site

We don’t collect or store personal information (for example your name or address) so this information can’t be used to identify who you are.

We don’t allow Google or any third party to use or share our analytics data.

Google Analytics sets the following cookies:

Universal Analytics

Name Purpose Expires
_ga This helps us count how many people visit the DLP website by tracking if you’ve visited before 2 years
_gid This helps us count how many people visit the DLP website by tracking if you’ve visited before 24 hours
_gat Used to manage the rate at which page view requests are made 10 minutes

Google Analytics

Name Purpose Expires
_utma Like _ga, this lets us know if you’ve visited before, so we can count how many of our visitors are new to the DLP website or to a certain page 2 years
_utmb This works with _utmc to calculate the average length of time you spend on the DLP website 30 minutes
_utmc This works with _utmb to calculate when you close your browser when you close your browser
_utmz This tells us how you reached the DLP website (for example from another website or a search engine) 6 months

Measure visitor behaviour using Hotjar

The below information is provided by Hotjar.

Hotjar never sells personal data and carries out all processing operations in strict compliance with European privacy laws. You are in control of Your personal information at all times.

Hotjar values Your Privacy and strives for its services to be safe and enjoyable for everyone. This Policy sets out and explains how Hotjar collects and processes personal data, the purposes for processing and how we protect it.

Policy Overview

Please read this Privacy Policy carefully so that you can better understand how Your personal data is used and shared. All capitalized terms that are not otherwise defined herein shall have the meaning given to them in Our Terms of Service which can be found at www.hotjar.com/terms.

This Privacy Policy applies to:

  • end-users (“End Users“) of Our Customers’ websites (“Customer Website(s)“) of Our Customers (“Our Customers“) which make use of Hotjar Services as defined in this Policy, in respect of which, the End Users section of this policy applies; and
  • visitors (“Visitors“) of Hotjar.com (“Our Site“), in respect of which, the Visitors section of this policy applies.

The following sections describe who we are and what we do, the general rights applicable to both End Users and Visitors as well as certain specific terms which apply only to End Users or Visitors.

For the purposes of this Privacy Policy, End Users and Visitors may hereinafter sometimes be collectively referred to as “You” whilst the Customer Websites and Our Site may sometimes be collectively referred to as a “Hotjar Enabled Site“.

Please do not hesitate to contact Hotjar with any questions or issues you may have – we are happy to answer! You can reach out to Us by emailing us at [email protected].

This Privacy Policy forms an integral part of Our Terms of Service and describes Our privacy practices. Unless otherwise stated herein, any capitalised terms shall have the same meaning as those found in the Terms of Services.

Who is Hotjar?

Hotjar Ltd. is a European startup headquartered on the island of Malta. It was founded in June 2014. Hotjar complies with the Data Protection Act, Chapter 440 of the Laws of Malta, (‘Applicable Law‘), which transposes all the relevant European Union directives relating to data protection.

How does Hotjar work?

Hotjar is a service that analyzes the online behaviour and voice of website users. We do this by combining both analysis tools and feedback tools. Hotjar gives the owners and operators of a Hotjar Enabled Site the ‘big picture’ of how to improve the end user’s experience and performance of the Hotjar Enabled Site.

The Analysis tools allows Us and Our Customers to measure and observe Your behaviour (what You do) while the Feedback tools allow us and Our Customers to hear what You have to say (Voice of User / Customer).

Hotjar Enabled Sites insert a tracking code onto their respective website which is transmitted to Our servers based in Ireland (EU). This tracking code contacts Hotjar’s servers and provides a script to Your computer or device accessing the Hotjar Enabled Site. The script will capture specific data related to the viewer’s interaction with that particular webpage. This information is then sent to Hotjar’s servers for processing.

Through these tools, Hotjar assists the owners and operators of Customer Websites in providing their End Users with a better experience and service as well as assist them in diagnosing technical problems and analyse user trends. Most importantly, through Hotjar’s code, software and services, the functionality of the Customer Websites can be improved, make them more user-friendly, more valuable and simpler to use by the End Users.

Information processed by Hotjar

If you are a visitor of a website which is running the Hotjar Service, this section applies to you.

This section of our Privacy Policy explains the details of how Hotjar collects information from Your browser and device when you access the Customer Websites. For the purposes of the services that Hotjar provides to Customer Websites, Hotjar acts as Data Processor and solely processes all personal data in accordance with the instructions received from Our Data Controllers, the owner and/or operator of the Customer Websites. This includes how Hotjar collects information from the End User’s browser and device when an End User accesses the Customer Website.

The following information may be collected related to the End User’s device and browser:

  • device’s IP address (captured and stored in an anonymized format as described in our Technical Information);
  • device screen resolution;
  • device type (unique device identifiers), operating system, and browser type;
  • geographic location (country only);
  • preferred language used to display the Hotjar Enabled Site.

User interactions

  • Mouse events (movements, location and clicks)
  • Keypresses

Log data

For a sampling of visitors, Our servers automatically record information which is collected from Hotjar Enabled Sites. This data includes:

  • referring domain;
  • pages visited;
  • geographic location (country only);
  • preferred language used to display the webpage;
  • date and time when website pages were accessed;

Cookies

Hotjar Enabled Sites use cookies to collect non-personal information including standard internet log information and details of the End User’s behavioural patterns upon visiting a Hotjar Enabled Site. This is done to enable the Hotjar Enabled Site to provide You with a better experience, identify preferences, diagnose technical problems, analyse trends and generally to help Our Customers improve their website.

Cookies are small data files transferred onto computers or devices by websites for record-keeping purposes and to enhance functionality on the Hotjar Enabled Site.

We may also use cookies to record login details on Your device or computer. This helps to determine whether a particular device previously visited a specific Hotjar Enabled Site so that the login details would not have to be re-entered each time You visit that Hotjar Enabled Site.

Hotjar also uses cookies to determine if someone has opted out of being tracked by Hotjar services.

Most browsers allow You to choose whether to accept cookies or not. If You do not wish to have cookies placed on Your computer, please set Your browser preferences to reject all cookies, before accessing any Hotjar Enabled Site. Please note that by doing so, some features of certain Hotjar Enabled Sites may become unavailable.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

For more info about the cookies We make use of, please visit Cookie Information.

Hotjar, at all times, undertakes to ensure that by sharing Your behavioural patterns and any other information generated from You visiting the Customer Website, Your Privacy rights are respected at all times.

You may opt-out from having Hotjar collect Your information when visiting a Customer Website at any time by visiting our Opt-out page and clicking ‘Disable Hotjar’.

Our Privacy Policy should always be read in conjunction with the specific privacy policy of the Customer Website which will contain further details regarding the processing of Your personal data by the Customer Website. In addition to the general terms relating to the notices and revisions of this Privacy Policy as explained herein, any changes to the privacy policies regulating the Customer Website shall be notified to You in accordance with Hotjar’s Customers’ respective privacy policies available on the Customer Website.